Although this is a very uncertain time, we wanted to reassure you that we will support you where possible to help you remain safely on the road. To help you do this, we’ve answered some of your most frequently asked questions below.
My lease expires in the next three months. What will happen if I can’t place an application for a new car?
Keeping you mobile is our top priority, therefore Motability Operations will automatically apply a six-month lease extension to customers who are approaching the end of their lease. There is no need to get in touch, and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period.
I have placed an application – will the handover of my car go ahead?
Unfortunately, all vehicle handovers for both current and new to scheme customers will now be delayed until our branches are able to open again. We appreciate that this is a difficult situation; however, to protect the health of our customers and employees, we are not able to hand over any new cars or arrange delivery of cars at this time.
I was in the process of choosing my first car on the scheme but had not yet placed an application. Can I still go ahead?
Unfortunately, we are unable to take applications for new cars at the moment. We hope that you are able to use your existing method of transport during this time and that we can welcome you as a customer later in the year. I don’t want to place a renewal application. How do I hand my car back?
If you plan to leave the Motability Scheme at the end of your lease, contact Motability Operations on 0300 456 456 and they can discuss arrangements with you.
What will happen with advance payments?
If you have already placed an application, the price you agreed with us will be the price you pay when the car can be delivered. New prices for April to June 2020 will be published as normal to allow you to browse our website. However, you won’t be able to place an application for any new car until the government’s restrictions have been relaxed. My usual driver is not able to drive me at the moment – can I add a new driver?
Your lease includes insurance for up to three named drivers. These can be family, friends or carers. If you urgently need to add a new driver, please call RSAM on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to your insurance straight away.
Are your partner services open to help if I need them?
The RAC are on hand to help if you have a breakdown and need emergency help. Please call 0800 73 111 73.
Insurance partner RSA Motability are working remotely to help with any urgent insurance queries. Please call 0300 037 3737.
Many Kwik-Fit centres remain open and they also offer a mobile service. Call the Tyreline on 0330 123 1531 or for mobile appointments call 0330 123 1533.
My service is due/my car needs to be repaired – what happens now?
Non-essential service, maintenance and repairs are likely to be cancelled, but the RAC will continue to offer an emergency breakdown service.
I am in a hire car at the moment, how do I collect my scheme car?
For the time being, you will need to remain in the hire car that has been provided for you. Unfortunately, as our branches are currently closed we are not able to deliver your usual scheme car for the time being.
I was due to be reassessed for my allowance, but the DWP have suspended my assessment for 3 months. Can I stay in my current vehicle?
If your lease is due to end before your reassessment, please contact Motability Operations on 0300 456 4566 so they can apply a lease extension for you. The Department for Work and Pensions (DWP) have confirmed that they will continue to pay allowances where they have had to delay assessments.
I am abroad with my Motability Scheme vehicle but I cannot get back due to the coronavirus. What can I do?
If your lease is due to expire and you are unable to return to the UK, please contact Motability Operations on 0300 456 4566 so they can apply a lease extension.
Motability Roadshow postponed
Following the latest developments regarding COVID-19, we have decided to postpone the Arnold Clark Motability Roadshow, which was due to take place this May. The event will now take place later in the year, and the venue will still be the SEC Glasgow.
The health and wellbeing of our employees and customers is of the utmost importance at this time. We will keep you up to date with what’s happening and let you know how to secure your free ticket closer to the time.
Thank you for your understanding and we hope to see you there.