My car is booked in to be serviced. What do I do?

Unfortunately, all appointments have been cancelled until we re-open for business. Our Contact Centres are currently working from home and will do their best to reschedule your appointment - they can be contacted on 0141 471 5738. Alternatively, your local branch can assist you with a new appointment when they re-open.

My car is due for a service in the coming days or weeks – what will happen?

Unfortunately, we are currently closed for servicing. You can book your car in for its service when our business re-opens.

What do I do if my car is booked in for a MOT or my MOT is due in the coming days or weeks?

Unfortunately, all MOT bookings are cancelled while we are closed, and we are unable to take any future MOT bookings at the moment. We will be taking bookings when the business re-opens and you should call 0141 471 5738 to arrange.

If your MOT due date was for Monday 30th March 2020 or after, please note that MOT due dates for cars, motorcycles and light vans have been extended by the government for 6 months. For the latest up to date DVSA guidance on this, please visit www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020.

If your MOT was due on a date up to and including Sunday 29th March 2020, please refer to the following DVSA guidance www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-before-30-march-2020.

If you have an Arnold Clark servicing and MOT plan and you need to have a MOT undertaken at a non-Arnold Clark MOT test centre due to our temporary closure, we will refund the cost of the MOT test.

To facilitate this refund, simply take a clear image of both the payment receipt and the MOT test certificate and email the two images to serviceplan@arnoldclark.com. Please insert MOT Refund in the subject line and include your postcode in the email.

What do I do if my car is currently being serviced in an Arnold Clark workshop?

Your vehicle is a priority and we endeavour to have it repaired as soon as possible. You should have been contacted directly by the workshop with an update. Frontline NHS and emergency services staff who did not get their car back should contact CSR@arnoldclark.com and we will try to organise an alternative temporary vehicle for you.

What do I do if my car is currently being repaired in an Arnold Clark bodyshop?

Your vehicle is a priority and we endeavour to have it repaired as soon as possible. You should have been contacted directly by the bodyshop with an update. Frontline NHS and emergency services staff who did not get their car back should contact CSR@arnoldclark.com and we will try to organise an alternative temporary vehicle for you.

I have an Arnold Clark servicing and MOT plan which I am unable to use. What can I do?

If our closure affects your servicing and MOT plan, we will extend the plan to allow you to use it when we re-open.

What if my vehicle is covered by manufacturer warranty and I have an issue?

We are working with each of our manufacturer partners to ensure that they adopt a flexible and sympathetic approach. When we resume business as usual, we would ask that you to make a new booking as soon as you can.

What if my vehicle is covered by the Arnold Clark 60-day used car warranty and I have an issue?

As soon as our branches re-open we will be able to book your car in to have it looked at. Please note that any used vehicle that has been delivered by the Group between the 14th of February 2020 and the lockdown of 24th March 2020 will automatically have the normal 60 day used car warranty period extended by an additional 60 days. Please note that this applies to used vehicles delivered that were either outwith manufacturer warranty or had less than 60 days manufacturer warranty remaining at the date of delivery.

What if my vehicle is covered by the Arnold Clark Autocare mechanical breakdown warranty and I have an issue?

Our emergency telephone lines for breakdowns will continue to stay open and any recoveries will be attended to. Any repairs under an Autocare warranty will commence when we re-open. We will extend any Autocare warranty periods that are directly impacted by the current closure.

My car was scheduled to be delivered / collected before your temporary closure – can I still collect it?

Unfortunately, you will not be able to collect your car until we re-open. Please be assured that your car will be stored safely for you.

The delivery of my car will now be delayed – will the deal I have been offered be honoured?

Providing you have a confirmed order with us, the deal you have confirmed will be honoured, subject to our normal terms and conditions.

My Motability lease is about to end. What should I do?

Please note that Motability will automatically apply a 6-month lease extension to customers who are approaching the end of their lease. For full information on this extension and answers to any other questions relating to Motability please visit www.news.motability.co.uk/scheme-news/updates-from-the-motability-scheme-regarding-covid-19-coronavirus/

I have a PCP agreement that is scheduled to end soon – what do I do?

We would advise that you contact the finance company that your PCP agreement is with. Their contact details will be found within your finance agreement documentation and also on the finance company’s website^.

I may experience problems making my monthly finance payments. What can I do?

We would advise that you contact the finance company that your finance agreement is with. Their contact details will be found within your finance agreement documentation and also on the finance company’s website^.

^Links to finance company websites and information relating to coronavirus can be found by clicking on the arrow below.

I have sold my car to Arnold Clark – will I still get my money as agreed?

All funds have been transferred for vehicles purchased up to and including 24th March 2020.

When will my outstanding finance be settled?

All outstanding finance settlement payments have been made for cars purchased up to and including 24th March 2020. Your finance company will then need to allocate the funds to close your account.

Why can’t I get a valuation to sell my car?

We have decided to pause our Sell Your Car valuation service due to the current situation.

What if I need some help regarding the value of my car?

Please email sellyourcar@arnoldclark.com and we will endeavour to answer your query within 24 hours.

If you are a customer of ACVM, please visit https://www.acvm.com/news/covid-19-an-update-for-customers.html for the latest updates and FAQs.

If you are looking for help with a rental enquiry, please visit https://www.arnoldclarkrental.com/latest-news/covid-19 for the latest updates and FAQs.

Monday to Friday, 10am – 4pm.

You can reach them on 0131 555 5999.

At the moment, the team is prioritising customer enquiries involving urgent changes or upcoming renewals. These will be managed as quickly as possible to ensure that all other customer queries are answered with minimal delay.

For all enquiries relating to Arnold Clark VSI policies, please visit Premia Solutions Limited at https://www.premiasolutions.com/.