Motability customers in the Kilmarnock area can be sure of receiving award-winning customer service when they visit our Ford branch, as it has won a regional award for its work with the Motability Scheme. The accolade is part of a programme of awards, launched last year by Motability operations, to recognise and reward outstanding customer service provided by local Motability branches.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The awards are judged on how a dealer delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national annual awards, which are announced at the beginning of the following year.
Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:
‘The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience. After all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Kilmarnock Ford. Many congratulations to them on their award.’
The branch was delighted to win the accolade, the second award they won in 2015.
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, the War Pensioners’ Mobility Supplement or the Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.